Can I return my order?

You can return your order if change of mind or size doesn’t fit. Workwear Factory offers 60 days returns policy for an exchange or full refund.

If you wish to return an item because you have changed your mind or size doesn’t fit.

1. Your items must be unused, in original condition with all tags attached and returned in the original packaging.
2. The following items cannot be returned or exchanged: Free gift, underwear, socks and accessories.
3. You need to send items back to us by yourself and shipping cost will be incurred.
4. We’ll impose a 10% restocking fee of the product value.
5. The original shipping cost will not be refunded for your return.

Can I exchange my item?

If you would like to exchange for a different size or colour, we recommend return your original order or items and place a new order, to avoid exchange items selling out.

Refund Policy

What should I do if the item received is faulty or incorrect item?

If you receive an item which is damaged, defective, not of acceptable quality, does not match its description or incorrection item, you may be entitled to a replacement, refund, or repair of the item.

In the rare circumstance that your item has a defect, please send it back to us and the goods will be assessed. We may also consult with the supplier and/or manufacturer.  If the product is found to be faulty, you will receive a replacement or a full refund excluding the shipping cost. This may take longer than 7-10 days as a third party may be involved in the assessment process.

If you still want the order and they’re still in stock, please order them through our website as normal.

Need help?

Contact us at contact@workwearfactory.com.au for questions related to refunds and returns.